Privacy Policy

1. Who we are

Certus Group Inc, an Illinois corporation, 450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007, operates My Trusted Manager (our platform), My Home Manager (our app) and related websites (the Services).

My Home Manager is a marketing and booking platform. Homeowners use it to find, book and pay independent home service businesses (Pros). Pros are independent sellers who perform the work, set prices and are the sellers under their contracts with Homeowners. We act as each Pro's limited payment collection agent for payments made in the app. Pros may refer Homeowners to other Pros.

This Policy covers Homeowners, Pros and their staff, and website visitors. It does not cover how a Pro uses information after receiving it for a job (each Pro is responsible for its own practices), or Stripe's own handling of payment data, which follows Stripe's privacy policy.

2. Information we collect

Homeowners:

• Account and contact: name, email, phone, password and preferences.
• Property and job: service address, property details, job descriptions, photos and videos you or the Pro upload, scheduling, quotes, change orders, approvals, cancellations, reviews and ratings.
• Contracts and legal papers a Pro or you upload, including signatures and the signing date and time.
• Payments: amounts, deposit and balance, payment method type, last four digits, card brand and status. Card numbers and bank details are entered into forms provided by Stripe and stored by Stripe. We do not store full card numbers.
• Messages and support requests.
• Referral: whether a Pro referred you and the link or code used.
• Pros: business and contact details, trade categories, service area and profile; licenses and insurance documents; payout and tax information (Stripe collects identity, tax and bank details for onboarding, and we receive account and payout status); job and compliance records; referral records; messages, reviews and support history.
• Website and device: IP address, device and browser type, operating system, app version, crash data, pages viewed, referring pages, and approximate location from IP address.
• Sensitive information: we do not ask for Social Security numbers (Stripe may collect a Pro owner's tax ID directly), health information, or biometric identifiers.

3. Sources

We get information from:

• You.
• Pros and Referring Pros. A Pro who refers you must have your permission to share your contact details.
• Other users' reviews and messages.
• Stripe: payment status, refunds, disputes and account status.
• Your device, automatically, through cookies and similar technologies.
• Public sources, such as license look ups.

4. How we use information

We use information to:

• Provide the Services: accounts, matching, booking, quotes, scheduling, messaging, document tools and support.
• Process payments as each Pro's payment agent through Stripe: deposits, final charges, refunds, chargebacks, payouts and referral payments.
• Track referrals.
• Support legal compliance records, such as cancellation windows.
• Keep the Services safe, prevent fraud and protect security, including reviewing messages reported to us or needed to resolve a dispute.
• Send service emails and in-app messages, and marketing emails where permitted.
• Improve the Services.
• Comply with the law and enforce our terms.

5. Artificial intelligence

We do not use your personal information to train artificial intelligence models without giving you separate notice first.

6. Photos of homes

Photos are shared with the Pros you contact or book and kept with the job record. Photos may show people, pets or documents, so please avoid capturing faces or private documents where you can.

We do not use photos to identify people and do not run face recognition. We do not publish your photos in marketing without separate permission. A Pro may not use your photos outside your job without your permission.

7. How we share information

We share information:

• With Pros you request or book: name, contact details, service address, job details, photos and messages.
• With a Referring Pro, only what is needed to track and pay a referral: that a job was booked and paid and the amount, not your messages or photos.
• With Homeowners: a Pro's profile, license and insurance details shown in the app, reviews, job messages and documents.
• With Stripe.
• With service providers under contract, such as cloud hosting, email delivery, analytics, customer support, e-signature and document storage, who may use it only to provide services to us.
• For legal and safety reasons.
• As part of a business transfer.
• At your direction or with your consent.

8. We do not sell personal information

We do not sell personal information and do not share it for cross-context behavioral advertising.

9. Referrals between Pros

We record referrals. A Referring Pro may be paid for the referral. This never increases your price.

10. Text messages

We do not currently send text messages through the Services. If we add text messaging, we will update this Policy and ask for your consent first. Texts a Pro sends from its own phone come from the Pro, not from us.

11. Email

We send service emails about your account, jobs, payments and legal notices. Marketing emails identify us, include our postal address and an unsubscribe link, and we honor unsubscribes within 10 business days.

12. Cookies and analytics

We use necessary cookies for login, security and fraud prevention, cookies for preferences, and may use analytics tools to understand how the Services are used. You can control cookies in your browser. Blocking necessary cookies may stop parts of the Services from working.

We do not respond to Do Not Track signals. We treat a Global Privacy Control signal as an opt out of any sale or sharing for cross-context behavioral advertising, which we do not do today.

13. Retention

We keep information only as long as needed for the purposes in this Policy, our agreements, and legal, tax, accounting and dispute needs, including records kept for home repair and home solicitation laws. Pros keep their own copies and are responsible for their own retention. We may keep de-identified or aggregated data.

14. Security

We use reasonable administrative, technical and physical safeguards, including encryption in transit, access controls, and Stripe hosted payment forms. No system is perfectly secure. If you think your account was compromised, tell us at once at sam@certusgroupinc.com.

15. Biometric information

We do not collect, capture, store or use biometric identifiers or information, such as face geometry, fingerprints, voiceprints, or retina or iris scans. If we ever add such a feature, we will first give written notice, get your written release, and publish a retention and destruction schedule, as the Illinois Biometric Information Privacy Act requires.

16. Data breach notice

If a breach affects your personal information as defined by the Illinois Personal Information Protection Act, we will notify you in the most expedient time possible and without unreasonable delay, and notify the Illinois Attorney General where the Act requires.

17. Your choices and rights

You can access and update your account information in the app, ask us to delete your account, and opt out of marketing. Some information must be kept as described in the Retention section.

Residents of some states may have additional rights where those laws apply to us. Make requests at sam@certusgroupinc.com. We will verify your identity, respond within the time the law requires, and not discriminate against you for exercising your rights.

18. Children

The Services are not directed to children under 13, and we do not knowingly collect their information. Users must be at least 18 to create an account. If you believe a child gave us information, contact us and we will delete it.

19. Data location

We store and process information in the United States.

20. Changes

We post the new version here with its effective date. For material changes, we will notify you by email or in the app before they take effect.

21. Contact

Certus Group Inc, Attn: Privacy, My Trusted Manager, 450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007

Email: sam@certusgroupinc.com