Refund and Cancellation Policy

1. Who charges you

For home service jobs booked through My Home Manager, the Pro who does the job is the seller and is the party you pay. My Trusted Manager collects the payment for the Pro as its payment agent. For My Trusted Manager's own services, Certus Group Inc is the merchant.

2. Home service jobs

The Pro sets its own refund and deposit policy, and you see it before you pay. Fee sharing between Pros never reduces a refund.

Your legal cancellation rights come first. If the law gives you a right to cancel (for example, 3 business days for many sales made at your home), you can cancel for a full refund, and the Pro must refund every payment, including your full deposit, within 10 business days after you cancel. Other legal rights may apply, for example 15 business days for some buyers 65 or older, the insurance claim period for insurance-funded work, and 72 hours for roofing contracts. No part of a deposit is nonrefundable during or after a legal cancellation.

If the Pro cancels, does not show up, or does not start within 10 business days after the agreed start date without your written agreement to a new date, you may cancel in the app and the Pro must refund your full deposit within 5 business days. We process refunds as the Pro's payment agent; the refund obligation is the Pro's.

3. My Trusted Manager's own services

For the platform fee charged to Pros on referred jobs, refund terms follow your written agreement or plan terms. If no written terms apply, contact us and we will review your request in good faith. Nothing here limits refund rights you have under law.

4. How to request a refund

Email sam@certusgroupinc.com with your name, the service or job, the date and amount, and the reason for your request. Please contact us before disputing a charge with your card issuer so we can try to resolve it quickly. This does not limit your rights with your card issuer or bank.

5. When you will see your refund

Approved refunds go back to the original payment method. Card refunds usually appear about 5 to 10 business days after they are issued, depending on your bank. Bank account refunds go back to the same account.

6. Cancellations

For jobs, cancel in the app or contact the Pro. Cancellations follow the Pro's policy and your legal rights.

Monthly Pro plans continue until cancelled. You can cancel at any time by email, and we will confirm in writing. Cancellation takes effect at the end of the current billing period unless your agreement says otherwise.

7. Changes

We may update this policy. When we do, we will post the new version here with a new effective date.

8. Contact

Email: sam@certusgroupinc.com

Mail: 450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007