Terms of Service

1. Acceptance

By using the My Trusted Manager website or any of our apps, including My Home Manager, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the site or apps.

2. Who we are

MyTrustedManager and the My Home Manager app are operated by Certus Group Inc, an Illinois corporation, 450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007.

You can reach us at sam@certusgroupinc.com.

3. What My Trusted Manager does

My Trusted Manager is a referral, marketing and booking platform that connects clients with independent service professionals (Pros) through people they already trust. For job payments, we act only as each Pro's limited payment collection agent. My Home Manager is our app for home services. Other apps are listed on the site as coming soon.

4. Pros are independent

Pros are independent businesses. They are not our employees or agents. Each Pro is responsible for its own work, licenses where required, insurance, permits, written contracts, and any consumer notices the law requires. We do not perform, supervise, or warrant any job.

5. Job payments

For home service jobs booked through My Home Manager, the Pro who performs the job is the seller and merchant of record for the job price and any deposit. The Pro sets the price, the deposit, and the job refund policy. My Trusted Manager collects these payments only as the Pro's limited payment collection agent, through Stripe, and pays them out to the Pro. My Trusted Manager is not the seller or contractor for the job and does not hold job payments in escrow.

Payment methods may include bank account (ACH), debit card, and credit card.

You pay the job price your Pro quotes. There is no card fee or surcharge; the Pro covers payment processing.

For home repair or remodeling jobs over 1,000 dollars, the Pro must give you a written contract and the consumer rights pamphlet before work starts. We do not check these papers.

Deposits, if any, are set by the Pro, shown with the Pro's deposit policy before you pay, and credited in full to your final bill.

Referral shares that Pros pay each other, and the platform fee a referring Pro pays us, come out of the Pros' own revenue and are never added to your price.

6. How pricing works

For homeowners: Pros quote every job directly in the app. You see the full price and any deposit before you pay. You pay the job price your Pro quotes. There is no card fee or surcharge; the Pro covers payment processing. My Trusted Manager collects job payments only as the Pro's limited payment collection agent. Homeowners pay no separate My Trusted Manager fee.

For Pros: When a homeowner you referred books a Pro through My Home Manager and the job is completed, the Pro who does the work pays you a referral share, set by our published rate table. The referral share is figured on the full job price before tax and is never reduced by payment processing fees. You pay My Trusted Manager a platform fee for our platform and referral services equal to 25 percent of that referral share, deducted from it when it is released 30 days after the final payment. There is no fixed fee and no platform fee on jobs that were not referred. If the homeowner is refunded within those 30 days, the referral share and platform fee are reversed in full or in proportion. The Pro who does the work is paid the job price less any referral share it owes. Payment processing fees on every payment method are a normal business cost of the Pro who does the work and come only out of that Pro's payout.

Taxes are the Pro's responsibility; My Trusted Manager does not collect them. Each referral share is released on its own, 30 days after that job's final payment.

7. Job refunds and cancellations

The Pro sets the job refund policy, and you see it before you pay.

Your legal right to cancel comes first. If the law gives you a right to cancel (for example, 3 business days for many sales made at your home), you can cancel for a full refund, and the Pro must refund every payment, including your full deposit, within 10 business days after you cancel. Other legal rights may apply, for example 15 business days for some buyers 65 or older, the insurance claim period for insurance-funded work, and 72 hours for roofing contracts. No part of a deposit is nonrefundable during or after a legal cancellation.

Approved job refunds go back to your original payment method through Stripe. Card refunds usually appear in about 5 to 10 business days, depending on your bank. Your refund is never reduced because of how Pros share fees. See our Refund and Cancellation Policy for details.

8. Our own services

For My Trusted Manager's own services, namely the platform fee charged to Pros on referred jobs, Certus Group Inc is the merchant. Refunds for these services are covered by our Refund and Cancellation Policy.

9. Accounts and acceptable use

You must be at least 18 and able to form a binding contract to create an account or book a job. Services are currently available only for properties in Illinois, with Pros serving the Chicago area. Bookings and referrals are made online. Keep your account details accurate and your login secure. You are responsible for activity on your account. Do not misuse the platform: no fraud, harassment, false ratings, illegal activity, attempts to break or overload our systems, or use of the platform to avoid paying a Pro or another Pro's referral arrangement. We may suspend or close accounts that break these Terms.

10. Ratings and trust score

Pros receive a trust score based on client ratings after completed work. The trust score is for information only and is not a guarantee of any Pro's work or results.

11. Intellectual property

The site, the apps, our names, logos and content belong to us or our licensors. You may use them only to use the platform as intended. Pros keep the rights to their own brand, and grant us permission to show it in co-branded apps and materials while they use the platform.

12. Disclaimers

The platform is provided as is and as available. We do not guarantee any Pro's work, availability, or results, and we do not promise the platform will be uninterrupted or error free.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages arising from your use of the platform or any job performed by a Pro. This does not limit any liability that cannot be limited by law, and it does not limit any of your legal cancellation and refund rights.

14. Disputes

If something goes wrong, please contact us first so we can help. These Terms are governed by the laws of the State of Illinois, and disputes will be handled in the state or federal courts in Cook County, Illinois, except where the law does not allow this.

15. Changes

We may update these Terms. When we do, we will post the new version here with a new effective date.

16. Contact

Email: sam@certusgroupinc.com

Mail: 450 E Higgins Rd, Suite 102, Elk Grove Village, IL 60007